Customer Service Assistant

Want to join a fast-growing company that puts people first?

We’re an award-winning employer with an exciting opening for an experienced Customer Service Advisor to join our team.

What’s in it for you?

We are committed to making sure our employees reap rewards of commitment and great performance. You will enjoy a secure, supportive, and progressive working environment, where your contribution and achievements will be recognised and rewarded.

We offer comprehensive training as well as development and career progression opportunities.

As a Customer Service Advisor, you can also look forward to benefits include the following:

• Competitive salary - £25,000 - £29,000 DOE

• Up to 23 days annual leave + Bank Holidays

• Gifted annual leave over the festive period.

• Private Health Insurance

• £600/year cashback for routine optical and dental costs

• Fully funded gym membership

• Fully expensed social events including nights out and corporate hospitality.

• Work anniversary/Birthday gifts

• Weekly recognition

• Dress down Fridays, with 3pm early finish!

• FREE secure parking

About us

We are Tritility, a growing business energy and water consultancy based in the North East- working with the UK’s leading energy suppliers, we help organisations to reduce their utility costs and reduce their environmental impact. Founded in 2019, in four years we have grown from a team of two founders to over 130 employees.

About the role

As a Customer Service Advisor, you will be the heart and soul of Tritility, helping our customers by keeping in regular contact to ensure we deliver the best customer journey from start to finish. 

You will be able to identify customer needs by clarifying information, dealing with issues and provide solutions within the best time frame. Within this role you will always go above and beyond what is expected of you, by providing a professional and excellent level of service.

On a daily basis you will be interacting with customers via inbound/outbound calls and emails, delivering a great experience, making sure all customer needs are met, providing helpful advice and support, whilst developing and building sustainable relationships.

You will make customers aware of additional services we provide, and escalate, when necessary, complaints accordingly in line with company policies, and ensure set KPIs and SLAs are maintained and adhered to.

The role will be based onsite at our Jarrow office (NE32 3DP) with our standard working hours of Monday-Thursday: 8:30am-5:00pm and Friday: 9:00am-3:00pm.

 Yes, you read that right, no evenings, no weekends and an early finish on a Friday!

Your experience

This position would suit a Customer Service Advisor with a minimum of 12 months experience in a similar role and would be a perfect role for someone who has:

• Experience in using Microsoft Office products in particular Microsoft Word and Excel.

• Excellent verbal and written communication skills.

• Outstanding interpersonal abilities.

• Experience in cross-selling and up-selling when dealing with customers, ideally you will have experience in identifying and developing further opportunities with our customers.

Energy experience is not essential but would be an advantage.

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to apply. You may be just the right candidate for this or other roles.